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About the job
Key Responsibilities:
Customer Support: Respond to customer inquiries in a timely and professional manner via phone, email, chat, and social media.
- Issue Resolution: Assist customers with account-related issues, including account access, transactions, card activation, and troubleshooting.
- Product Knowledge: Maintain a deep understanding of our digital banking and debit card products, services, and features to provide accurate information to customers.
- Transaction Assistance: Guide customers through completing transactions, managing their accounts, and understanding their statements.
- Problem Solving: Investigate and resolve customer complaints, escalating complex issues to the appropriate departments when necessary.
- Education: Educate customers on the features and benefits of our digital banking services, helping them maximize the value of our products.
- Feedback Collection: Gather customer feedback and provide insights to the product and development teams to improve our services.
Compliance: Ensure all customer interactions adhere to company policies, procedures, and regulatory requirementsQualifications
- Experience: Previous experience in customer service, preferably in banking, financial services, or a similar industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely.
- Problem-Solving: Strong analytical and problem-solving skills, focusing on customer satisfaction.
- Technical Proficiency: Comfortable using customer support software, digital banking platforms, and basic office applications.
- Empathy: A customer-centric attitude with the ability to empathize with customers and understand their needs.
- Attention to Detail: High level of accuracy and attention to detail in handling customer requests and transactions.
- Adaptability: Ability to adapt to changing technologies, products, and customer needs.
- Team Player: Strong collaboration skills and the ability to work effectively as a team.
- Education: a degree in finance, business, or a related field is a plus.