About the job
Our client is an on-demand BPO call centre. Established in 2014, supporting 30,000 customers every day across 8 countries. The company’s Outbound division specializes in abandoned cart recovery, helping tens of online retailers recuperate thousands in sales thanks to our AMAZING team of agents. With business growing at a rapid pace, we need to add great talents to the organization. We believe in constant evolution to grow and adapt.
Our client is looking for an individual that has excellent verbal and written communication skills, is confident, passionate, and enjoys building short-term relationships with customers.
If you like to work in a fast-paced environment and strive for quality and efficiency, then look below for more details.
Responsibilities
The Sales representative is the front-line representative for our customers. The first impression and world-class service that we provide will determine the customer’s happiness. Our Sales team is driven by integrity and endurance, each team member adheres to company procedures, policies, and expectations with positive professionalism.
- Manage the customer through lead generation, pipeline management, organization, effective communication, and strong listening skills.
- Respond efficiently and accurately to callers, suggest appropriate products based on clients’ needs, and ensure that clients feel supported and valued.
- Conducting outbound calls based on generated leads from the system in order to promote, sell, upsell, cross-sell products.
- Calling on prospective clients based on generating leads to increase potential opportunities for increased sales, based on customers’ interests or prior purchases.
- Calling customers who abandoned their shopping cart with products in order to answer questions, salvage the sale or upsell.
- Ensuring that all placed orders are complete and maximizing every opportunity on inbound calls to upsell and cross-sell relevant products.
- Handle nonvoice accounts via SMS, emails/tickets, and follow up with sales leads. inquiries.
- Understand and strive to meet or exceed call center and sales targets, while providing a great experience to the client/caller, while keeping the sales/business agenda in mind.
- Knowing our products inside and out in order to be able to sell, upsell, and/or cross-sell products as per customer needs.
- Create, maintain and update a database of customers with complete information and emails to improve operational efficiency and function, reporting all details to supervisors.
- Take part in training and other learning opportunities to expand knowledge of the company products, offers, and operational knowledge.
- Build lasting relationships with clients and other call center team members based on trust and reliability.
- Utilize, maintain and continuously improve various sales and communication techniques, knowledge of products/services/programming/prices/promotions, and technical skills.
- Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times.
Additional Qualifications:
- At least 1 – 2 years of outbound sales call center experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multitask, organize, and prioritize work
- Patient and warm professionalism
- Perseverance and sales endurance
- Self-starter and motivated
- Retention: 1 year (Preferred)
- Customer Service: 1 year (Required)
- Cold calling: 1 year (Preferred)
- High school or equivalent (Required)
Employment Type: Full Time
Hours: 9am-5pm EST (may vary as operations work on a shift rota), weekends off are not guaranteed
Location: Remote
We are an Equal Opportunity Employer!
We are committed to equality of opportunity, welcoming diverse candidates, and promoting a work environment free from discrimination on grounds of race, colour, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital status, family status, national origin, age, or physical impairments.