About the job
GBLI | Global Indemnity provides specialty property and casualty insurance for small to middle-market businesses – and we’re on a mission to be the best-in-class while achieving steady, profitable growth. Our guiding principles include the core belief that our people are number one. We also strongly emphasize a customer-centric mentality and disciplined underwriting practices. Our work environment is flexible, friendly, and collaborative, with plenty of opportunities to take charge of your career.
What GBLI offers you:
- Generous paid time off (PTO)
- Professional development opportunities (including a mentorship program)
- Educational assistance program, which covers up to $5,250 in educational costs per year
- Comprehensive health insurance plan (with vision and dental)
- Paid Parental Leave
- Life insurance
- 401(k) retirement plan with up to 6% company match and immediate vesting
- Healthcare and dependent care flexible spending accounts
- Short-term and long-term disability
- Company-sponsored social events
- Various committees to get involved in, which include our Diversity, Equity, and Inclusion Committee, and Charitable Giving Committee
Essential Duties & Functions
- Receiving and maintaining a consistent high call volume
- Front line support for billing, claims, and underwriting
- Assisting in providing information to insureds, lienholders and agents
- Assessing the complexity of each call for possible elevation or re-routing
- Accessing and researching information from various databases
- Accurately following standard screens, procedures, and scripts to perform tasks
- Learning company products and services as well as general insurance terminology.
Qualifications
- High School diploma
- 1-2 years of work experience in a call center environment and/or a customer facing/servicing role
- Excellent verbal and written communication skills
- Demonstrated ability to learn and retain information about company products; as well master various company systems needed to perform work
- Ability to recognize the need for, and adhere to, defined procedures
- Ability to maintain composure and professional demeanor on the phone at all times
- Ability to help defuse frustrated callers
- Ability to make quick and accurate decisions regarding if a call is within the scope of one’s knowledge and experience and/or may need to be handled by consulting more experienced staff.
- Property insurance knowledge/experience preferred