About the job
Become an Assembler! We are looking for a Call Center Representative to join our Physician RCM division. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.
This is a full-time, non-exempt position reporting to our RCM Manager.
What you’ll do
- Greet our patients in a friendly and positive manner.
- Discuss and answer customer questions with a goal of one call resolution.
- Updating confidential information and insurance billing
- Process credit card payments.
- Manage tasks within our internal work queues updating information as necessary.
- Respond to website patient inquires via phone call to discuss concerns and provide resolution.
- Work with collection agencies to update and provide accurate information.
- Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
- Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.
What we’re looking for
- At least one year of experience working with patient accounts receivable
- Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus
- Excellent communication skills and professional demeanor
- The ability to work under tight deadlines
- Strong written and verbal communication skills with customer service focused aptitude
- Detail-oriented individuals who are team players highly self-motivated
- Ability to function well in a fast-paced and at times stressful environment.
- Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
Why join the team?
- Be part of something special! We are growing both organically and through acquisitions.
- Career growth – your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
- Ongoing training and development programs
- An environment that values transparency
- Virtual and in-person events to connect with your team.
- Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.